🔒 Personal Data Protection

Privacy Policy 8winrm – How We Take Your Personal Information Seriously

Your privacy is not just a legal obligation for us — it is a commitment we genuinely care about. This document transparently explains what we collect, why we need it, and how we protect it.

Updated: January 2026
Malaysia PDPA Compliant

Our Privacy Commitment

8winrm's Six Data Protection Principles

Here is how the 8winrm platform ensures your personal data is always in safe hands

End-to-End Encryption

All data transmitted between your device and 8winrm's servers is protected by 256-bit SSL encryption. This means your information cannot be read by any third party in transit.

Minimum Data Collection

8winrm only collects data that is strictly necessary for platform operations and legal compliance. We do not collect excessive or irrelevant information beyond the scope of the services we provide.

Full Control in Your Hands

You have the right to access, correct, or request deletion of your personal data at any time. Requests will be processed within 14 working days through our customer support channel.

Malaysia PDPA Compliance

The 8winrm Privacy Policy is designed in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Every aspect of our data processing complies with local data protection legislation.

No Data Sales

8winrm has never and will never sell, rent, or trade users' personal data to third parties for marketing purposes. Your data belongs to you entirely, and we will not use it for any secondary gain.

Secure Data Storage

Your data is stored on servers protected by multi-layered firewalls, intrusion detection systems, and strict access controls. Access to sensitive data is restricted to authorised personnel only.

Note: This Privacy Policy applies to all users of the 8winrm platform, including the website and mobile app. By using our services, you agree to the processing of data as described in this document.

1Personal Data We Collect

8winrm collects various types of information depending on how you interact with our platform. In general, the data we collect falls into three main categories:

Data Categories Example Information How It Is Collected
Identity Data Full name, date of birth, IC/passport number Account registration & KYC
Contact Data Phone number, email address, mailing address Registration & profile updates
Financial Data Bank account number, bank name, transaction records Deposit & withdrawal process
Technical Data IP address, device type, web browser, operating system Automated system logs
Usage Data Games played, session duration, settings preferences In-platform activity

We do not collect special categories of sensitive data such as health information, biometric data, or political views unless specifically required to meet certain legal obligations and with your explicit consent.

2How We Use Your Data

The data we collect is used solely for specific and legitimate purposes. Each use of data has a clear justification:

  • Process account registration and verify your identity through the KYC process
  • Enable secure access to your account and prevent unauthorised access
  • Process deposits, withdrawals, and all financial transactions on the platform
  • Send important notifications related to your account, transactions, and changes to our terms
  • Provide effective customer support whenever you contact us
  • Detect and prevent fraud, money laundering, and other illegal activities
  • Comply with applicable legal obligations and regulations
  • Improve the user experience based on aggregated platform usage patterns
Our Commitment: 8winrm does not use your data for any purpose not stated in this Privacy Policy without first obtaining your additional consent.

3Legal Basis for Data Processing

In accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), 8winrm processes your personal data on the following lawful bases:

  • Contract Performance: Processing required to deliver the services you requested when registering and using the platform
  • Legal Obligations: Processing required to comply with Malaysian law, including anti-money laundering (AML) requirements
  • Legitimate Interests: Processing for the purposes of platform security, fraud prevention, and service improvement
  • Consent: For certain data categories or optional marketing purposes, we will request your explicit consent

4Sharing Information with Third Parties

8winrm does not sell or rent your personal data to any party. However, under certain circumstances, we may share data with selected third parties:

  • Payment Service Providers: To process your deposits and withdrawals through your chosen payment method, we share necessary financial information with authorised providers
  • Identity Verification Providers: Third-party companies that assist with the KYC process to verify user identity and age
  • Statutory Authorities: When required by law, court order, or a legitimate law enforcement investigation
  • Technical Service Providers: Parties that provide technical services such as hosting, cybersecurity, and analytics necessary for platform operations

All third parties we work with are bound by strict confidentiality agreements and data protection obligations equivalent to the standards we uphold ourselves.

💡 Important: 8winrm does not share your data with third-party advertisers or marketing companies without your explicit consent.

5Data Security Measures

Protecting your data is a top technical priority for the 8winrm team. We implement multiple layers of security to keep your data safe at all times:

  • 256-bit SSL encryption for all communications between your browser and our servers
  • Encryption of data at rest for all sensitive records stored in our database
  • Two-factor authentication (2FA) for all staff access to systems containing user data
  • Multi-layered firewall and intrusion detection and prevention systems (IDS/IPS)
  • Periodic security audits conducted by independent third parties
  • Real-time monitoring of suspicious activity around the clock
  • A clear incident response procedure for any potential data breach

In the event of any material data breach, 8winrm is committed to notifying affected users within the timeframe stipulated by applicable law.

6Data Retention Period

8winrm retains your personal data only for as long as needed for the stated purposes, or as required by law. Our general data retention guidelines are as follows:

  • Active account data: For the duration of the active account plus 5 years after closure
  • Financial transaction records: Minimum 7 years in accordance with Malaysia's AML legal requirements
  • KYC records and identity verification: 5 years after the business relationship ends
  • Customer support communication logs: 2 years from the date of interaction
  • Technical and security log data: 1 year for fraud detection purposes

Once the relevant retention period has expired, your data will be securely deleted or irreversibly anonymised in accordance with our data deletion procedures.

7Your Rights Regarding Personal Data

As an 8winrm user, you have the following rights regarding your personal data, in accordance with Malaysia's PDPA:

Right of Access

Request a copy of the personal data we hold about you

Right to Rectification

Correct inaccurate or incomplete data

Right to Erasure

Request data deletion subject to legal requirements

Right to Restriction

Restrict the processing of your data under certain circumstances

Right to Portability

Receive your data in a machine-readable format

Right to Object

Object to processing for specific purposes such as marketing

To submit any request relating to the rights above, please contact the 8winrm customer support team via live chat. We will process your request within 14 business days.

8Cookies & Tracking Technologies

The 8winrm platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. The types of cookies we use are:

  • Essential Cookies: Required for core platform functions such as login sessions and security — cannot be disabled
  • Preference Cookies: Store your preferences such as interface language and display settings
  • Analytics Cookies: Help us understand how users interact with the platform for improvement purposes — data is collected in aggregate and anonymised form
  • Security Cookies: Used to detect suspicious activity and protect your account from unauthorised access

You can manage cookie settings through your web browser preferences. However, disabling essential cookies may affect platform functionality.

9Cross-Border Data Transfers

In some circumstances, your personal data may be transferred to or stored on servers located outside Malaysia, specifically for data backup and certain technical processing purposes. Whenever we do so:

  • We ensure that the recipient country maintains a level of data protection equivalent to or exceeding Malaysian standards
  • Appropriate data transfer agreements are in place with all international data recipients
  • All data transfers comply with Malaysia's PDPA requirements on international data transfers
  • Strong encryption is applied to all cross-border data transfers

10How to Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our team through the following channels:

Live Chat 24/7
The fastest way to get a response — usually within minutes
Privacy Email
[email protected] — for written enquiries requiring supporting documents
FAQ Centre
Visit our FAQ page for immediate answers to common privacy-related questions
📋 Effective Date: This Privacy Policy is effective from 1 January 2026. Registered users will be notified of any material amendments before they take effect.
Your Rights Summary
  • Access your data
  • Correct your information
  • Delete your data
  • Restrict processing
  • Data portability
  • Object to processing
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